Camping festival – Lost Paradise (Glenworth Valley, NSW)
Event type: Camping festival
Client: Finely Tuned
Venue: Glenworth Valley
Capacity: 15,000
Bar staff: 150+
Northbourne has been providing major event catering services to Lost Paradise since its inception in 2014. Over the years, we have managed the liquor licence and bar services for a variety of festival activities, including live music performances, outdoor pop-ups and special gatherings. Our team has worked with the festival organisers and prominent third-party partners to deliver seamless bar operations across multiple festival locations, including main stages and camping areas.
Lost Paradise key deliverables
Provision of an appropriate liquor licence.
Notifications to relevant authorities, including local liquor licensing, Sydney City Council, and Liquor & Gaming NSW.
Implementation and management of liquor licensing conditions.
Maintenance of current wholesale trading accounts with major brewers, spirit manufacturers, and wholesale liquor suppliers.
End-to-end bar operations management, including layout planning, infrastructure supply, cold storage and stock control.
Menu development and pricing strategy tailored to audience profile, licensing conditions and sponsor objectives.
Liaison with sponsors on the design and execution of activations to ensure brand integration and memorable patron experiences.
Theming, signage, and lighting coordination for all bars to align with event aesthetics and sponsor branding.
Delivery of premium service offerings across VIP, backstage and artist areas, including rider fulfilment.
Stock forecasting and procurement based on historical data, weather conditions and attendance projections.
Management of cashless POS systems and WiFi infrastructure.
Custom POS reporting to provide sponsors and promoters with real-time and post-event sales insights.
Provision of access to Finely Tuned for live trading data monitoring.
Prompt post-event settlement with full open-book access to all event-related documentation.
Provision of a post-event review for the promoter.
Waste management coordination in line with event and council sustainability policies, including compostable and recyclable serviceware.
Creation and management of a bump in and out schedule aligned with site management expectations and event timelines.
Management of delivery schedules for infrastructure and incoming stock.
Liaison with site management on hire of equipment and infrastructure requirements.
Recruitment, training and management of 175+ staff across the event duration.
RSA compliance oversight, including coordination of licensed security personnel and RSA marshals.
Preparation of risk assessments and compliance documentation in line with event and regulatory expectations.
Coordination of customer service training and incident management protocols for bar staff.
Staff rostering and real-time communications tools to ensure smooth coordination across all bar teams.
Integration with site-wide communication systems (e.g. radios, messaging groups, command centres).
Ensuring 100% compliance with liquor licensing.
WHS inductions and safety requirements.
Clear and prompt communication with client and other stakeholders.
