Venue management | Riverstage
Location: Brisbane, QLD
Event type: Ongoing venue management
Client: Brisbane City Council
Venue: Brisbane
Capacity: Up to 9,000
Bar staff: Up to 100
Northbourne is the ongoing venue operator for this purpose built live-music venue.
Riverstage key deliverables
Provision of an appropriate liquor licence.
Design and build of custom bar structures as agreed by client.
Implementation and management of liquor licensing conditions.
Ensuring 100% compliance with liquor licensing.
Maintenance of current wholesale trading accounts with major brewers, spirit manufacturers and wholesale liquor suppliers.
End-to-end bar operations management, including layout planning, infrastructure supply, cold storage, and stock control.
Menu development and pricing strategy tailored to venue profile and licensing conditions.
Stock forecasting and procurement based on historical data, weather conditions and attendance projections.
Management of cashless POS systems and WiFi infrastructure.
Custom POS reporting to provide client with real-time and post-event sales insights.
Provision of access to client for live trading data monitoring.
Prompt post-event settlement with full open-book access to all event-related documentation.
Provision of a post-event review for the client.
Waste management coordination in line with event and council sustainability policies, including compostable and recyclable serviceware.
Creation and management of a bump in and out schedule aligned with site management expectations and event timelines.
Management of delivery schedules for incoming stock.
Liaison with site management on hire of equipment and infrastructure requirements.
Recruitment, training, and management of up to 100 staff across each event duration.
RSA compliance oversight, including coordination of licensed security personnel and RSA marshals.
Preparation of risk assessments and compliance documentation in line with event and regulatory expectations.
Coordination of customer service training and incident management protocols for bar staff.
Staff rostering and real-time communications tools to ensure smooth coordination across all bar teams.
Integration with site-wide communication systems (e.g. radios, messaging groups, command centres).
WHS inductions and other workplace safety requirements.
Clear and prompt communication with client and other stakeholders.
